How Can We Help?

Search for answers or browse our knowledge base.

Recent Comments

    Archives

      Solutions

      Docs

      Contact

      SYNCNOW

      SyncNow logo SyncNow – connect teams , tools and processes

      Links Mapping

      < All Topics

      SyncNow has links , relations mapping engine. The engine works with work systems that has links between entities.

      SyncNow has also an option to work with field entity references, for example to get a contact name from a case entity in ServiceNow.

      Step By Step Guide

      1. Navigate to the Processes page
      2. Press the Mapping Entities button
        2.2. If the process inherits a global mapping then press the Edit Global Mapping button
      1. Press the Mapping Links button
      1. Select link types pairs that should be synchronised between each other (for example, Relates To to Related, Parent to Parent)
      2. Press the Plus button to add one more links pair
      3. Select default target link if one link (for example, “Related”) can be synchronized into different links
      4. Choose if systems can add/remove links in another one
      5. Press the Validate button to verify if the processes which have already inherited the global mapping won’t be broken.
      6. Press the Save button.

      Was this article helpful?
      0 out of 5 stars
      5 Stars 0%
      4 Stars 0%
      3 Stars 0%
      2 Stars 0%
      1 Stars 0%
      5
      How can we improve this article?
      Please submit the reason for your vote so that we can improve the article.
      Table of Contents
      Skip to content